Overview
This guide walks you through the full workflow for completing a cash / pay-in-full deal using both A2Z and Route One. The process begins once you receive an A2Z notification for a pay-in-full deal and ends with the customer signing their documents remotely and the vehicle being marked ready for pickup.
Unlike a financed deal, there is no lender involved — so you'll build the deal from a customer record, upload documents manually, and send them for Remote eSigning through your approved lending system this guide is specifically for dealers using Route One.
Step 1 — Create a New Customer in Route One
After receiving the A2Z pay-in-full notification, open Route One and set up the customer.
In the top navigation, hover over Credit Reports & Customers.
Select New Individual App from the dropdown.
Enter all required customer information — name, address, contact details, date of birth, and SSN.
Click Save, then return to the dashboard.
⚠️ Required fields are marked with an asterisk (*). The customer's cell phone number and email address are required later for Remote eSigning — collect these upfront.
Step 2 — Verify OFAC
Route One automatically runs an OFAC check after the customer record is saved.
Return to the customer's Deal Jacket and open the Documents tab.
Confirm the OFAC result shows PASS before proceeding.
🛑 Do not move forward with the deal if OFAC has not cleared. Contact your compliance team if the result is not a clear PASS.
Step 3 — Complete the Menu Agreement in A2Z
Switch over to A2Z to prepare the deal structure.
In A2Z, select Menu Agreement for the customer's deal.
Complete the menu and push the deal from A2Z to your DMS.
Verify that the deal structure matches between A2Z and the DMS before continuing.
💡 Keeping A2Z and your DMS in sync at this stage prevents discrepancies in the final documents.
Step 4 — Confirm OFAC in the Deal Folder & Communicate Deal Terms
In Route One, open the Deal folder for this customer and confirm the OFAC pass is on file.
Review the final contract terms with the customer — amounts due, any required documentation, and any stipulations required at pickup.
If any changes apply, communicate them to the customer using a We Owe or Due Bill form so all obligations are documented in writing.
Step 5 — Upload the Dealer Buyer's Order
For cash purchases, the Dealer Buyer's Order must be uploaded to Route One manually.
In the Deal Jacket, click the Documents tab on the left-hand navigation.
Click Upload Documents.
Browse and select your files (accepted formats:
.png,.jpg,.jpeg,.pdf).Assign a Document Type Description and Document Name to each file.
Click Upload to finish.
📋 File upload limits:
Individual files: under 5MB (under 2MB if signature fields will be placed on the document).
Documents with signature fields: under 23 pages.
Total upload per session: under 10MB.
Maximum 10 files per upload. File names must contain only letters and numbers — no special characters.
Step 6 — Define Signature Fields (eSign Anything)
Once documents are uploaded, you'll place signature fields so Route One knows where the customer needs to sign.
In the Documents list, click Document/Deal Jacket to access uploaded files.
Click the Create Signature icon next to each document.
Using the eSign Anything tool, click or drag to place signature, initials, and date fields at the correct locations.
Assign each field to the correct signer (buyer or co-buyer).
Optionally, click Save Signature Template to reuse this layout for future deals of the same document type.
💡 Saving signature templates is a big time-saver for commonly used forms like buyer's orders or We Owe documents.
Step 7 — Send Documents for Remote eSigning
With signature fields placed, you're ready to send the packet to the customer.
Enter the customer's email address and cell phone number in the eSigning setup.
Click the Remote eSigning button to send the signing packet.
The customer receives an email from Route One with a secure link to their eSigning packet.
The customer opens the link, completes 2-factor authentication via their cell phone, reviews all documents, and applies their signatures.
Once the customer completes signing, all executed documents are stored automatically in the Route One Deal Jacket.
Step 8 — Post-Signing: Push to DMS & Mark Ready for Pickup
Ideally after the customer has signed their eContracts, complete the following steps to close out the deal however if the customer has not signed or wants to sign in person continue with the steps below:
Push the finalized deal to the DMS from A2Z.
Confirm the vehicle has been washed and is ready for the customer.
In A2Z, mark the deal as Ready for Pickup.
Finance Deals: eContracting via Route One
If you're working on a financed deal rather than a cash deal, the workflow runs through Route One's eContracting module instead. Here's a quick overview:
Access Deal Manager
Go to the Deals navigation tab and select Deal Manager.
Find the approved credit application you want to contract.
Click Edit/More and select Generate Contract Worksheet.
💡 You can also start from the Decision Summary page of any credit application.
Complete the Contract Worksheet
Fill in all required fields (highlighted in yellow). Required fields vary by finance source.
Buyer, vehicle, and deal information are auto-populated from the credit application.
Navigate the eDocuments Timeline
After saving the worksheet, you'll land on the Contract Package page. Use the green progress tracker to move through each step:
Contract — Completed when you filled out the Contract Worksheet. Click to return and edit if needed.
eDocuments — Review and generate optional ancillary documents. Upload additional files and define signature areas as needed.
Review — Generate a review copy for the customer before signing. Print all documents at once or print individually using the Print button next to each file.
Sign — Collect signatures in-store or via Remote eSigning.
Print — Print final executed copies for your records.
Assign & Distribute — Submit the signed contract package to the lender.
Need Help?
If you run into any issues or have questions about any step in this process, reach out to our support team and we'll be happy to assist or direct you to your team at Route One.